Introductory description

This is the introductory Operations Management module. It establishes the basic principles and theories in OM based on a European tradition of the subject. This module focuses at the levels of the Operation and the Process, not Supply Network.

Module web page

Module aims

Outline syllabus

This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.

Topic themes:
Operations and Strategy
The role of Operations Management in contributing to sustainability and social corporate responsibility agendas
Process Design and Analysis
Production Planning and Control (Capacity Management)
Quality a) In Production Environments b) In Service Environments
Operations Improvement
Lean Thinking

Learning outcomes

By the end of the module, students should be able to:

• Demonstrate an understanding of the main critical works in operations management
• Demonstrate an understanding of the role of Operations Management in creating and sustaining competitive advantage, and in contributing to the implementation of environmental, societal and governance (ESG) strategies.
• Demonstrate an understanding of the process design and analysis, and the management of supply and demand in operations networks.
• Demonstrate an understanding of the principles and methods used in the improvement of product and service operations.
• Challenge a variety of concepts and models
• Critically analyse case studies to propose potential business solutions as they relate to operations management.

Indicative reading list

Reading lists can be found in Talis

Interdisciplinary

Interfaces between OM and other functional departments and external partners are explored in the module.

International

The module draws on international case studies in a variety of different manufacturing and service contexts; best practices are drawn from companies across the globe. The international mix of students also creates opportunities to debate the transferability of OM practices across cultures and service contexts, including for profits, public sector organisations, for-profits, B2C and B2B services, best practices.

Subject specific skills

Demonstrate an awareness of practical managerial issues in operations management, as well as some generic solutions.
Apply concepts and techniques in a variety of settings and for a range of products and services.

Transferable skills

Demonstrate problem solving skills developed through analysing business problems in cases.
Demonstrate oral and written communication skills