IB9HQ-15 Operations Management
Introductory description
This is the introductory Operations Management module for MiB with Operations Management. It establishes the basic principles and theories in OM based on a European tradition of the subject. This module focuses at the levels of the Operation and the Process (not Supply Network).
Module aims
The module aims to:
introduce core OM topics across production/ service and hybrid operations.
enable student to demonstrate Operations Management concepts across for profit, not for profit and 3rd sector organizations.
help student to use theory, frameworks and practical examples (including case work) tp explain the 4 phases of activity in an operation: 1) Design, 2) Delivery, 3) Development and 4) Direct (strategy in operations).
cover the core disciplines of Quality Management, Process Design and Analysis, Operations Improvement and Production Planning and Control.
enable students to develop an understanding of the relationship between the Operation and the Strategy, highlighting the role of emergent strategy, and competative advantage developed through operational capability.
introduce concepts of sustainability and corporate social responsibility and demonstrate how Operations Management can contribute to the implementation of environmental, societal and governance (ESG) agendas.
Outline syllabus
This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.
Topic themes:
Operations and Strategy
The role of Operations Management in contributing to sustainability and social corporate responsibility agendas
Process Design and Analysis
Production Planning and Control (Capacity Management)
Quality a) In Production Environments b) In Service Environments
Operations Improvement
Lean Thinking
Learning outcomes
By the end of the module, students should be able to:
- Demonstrate an understanding of the main critical works in operations management
- Demonstrate an understanding of the role of Operations Management in creating and sustaining competitive advantage, and in contributing to the implementation of environmental, societal and governance (ESG) strategies.
- Demonstrate an understanding of the process design and analysis, and the management of supply and demand in operations networks.
- Demonstrate an understanding of the principles and methods used in the improvement of product and service operations.
- Challenge a variety of concepts and models
- Critically analyse case studies to propose potential business solutions as they relate to operations management.
Indicative reading list
Slack, N., A. Brandon-Jones, R. Johnston, R. (2018) Operations Management (8th edn), Harlow: Pearson Hayes, R., G. Pisano, D. Upton and S. Wheelwright (2004) Pursuing the Competitive Edge Chichester: Wiley Johnston, R., Clark, A. & Shulver, M. (2012) Service Operations Management, Harlow, Pearson
Interdisciplinary
Interfaces between OM and other functional departments and external partners are explored in the module.
International
The module draws on international case studies in a variety of different manufacturing and service contexts; best practices are drawn from companies across the globe. The international mix of students also creates opportunities to debate the transferability of OM practices across cultures.
Subject specific skills
Demonstrate an awareness of practical managerial issues in operations management, as well as some generic solutions.
Apply concepts and techniques in a variety of settings and for a range of products and services.
Transferable skills
Demonstrate problem solving skills developed through analysing business problems in cases.
Demonstrate written communication skills developed through the individual assessment.
Study time
| Type | Required |
|---|---|
| Other activity | 27 hours (18%) |
| Private study | 49 hours (33%) |
| Assessment | 74 hours (49%) |
| Total | 150 hours |
Private study description
Private study to include preparation for lectures and seminars
Other activity description
This module will be split as two hours face-to-face workshops and one online lecture hour per week. The lecture hour may be live, or may be prerecorded, or as asynchronous tasks with either online or face-to-face support
Costs
No further costs have been identified for this module.
You do not need to pass all assessment components to pass the module.
Assessment group A1
| Weighting | Study time | Eligible for self-certification | |
|---|---|---|---|
Assessment component |
|||
| Individual Assignment | 70% | 52 hours | Yes (extension) |
Reassessment component is the same |
|||
Assessment component |
|||
| Group Presentation | 30% | 22 hours | No |
Reassessment component |
|||
| Individual assignment | Yes (extension) | ||
Feedback on assessment
Assessments are graded using standard University Postgraduate Marking Criteria and written feedback is provided. Feedback for individual essays includes comments on a marksheet. Overall percentage marks are awarded for examination performance and general examination feedback is provided to the cohort.
Courses
This module is Core for:
- Year 1 of TIBS-N1QG Postgraduate Taught Business with Operations Management