Skip to main content Skip to navigation

CE933-20 Marketing the Service

Department
Centre for Lifelong Learning
Level
Taught Postgraduate Level
Module leader
Wendy Pearson
Credit value
20
Module duration
20 weeks
Assessment
100% coursework
Study location
Distance or Online Delivery

Introductory description

The focus of this module is on marketing opportunities for clients so that they are aware of how and why to engage in career development learning delivered by a university careers service, placement unit, volunteer centre or other department. Support for career development can involve a wide range of activities including one-to-one discussions, group work, courses, online activities, curriculum activity, placements, work experience, large and small events, employer engagement, careers information, reading and job applications. All of these can be better explained to our clients through effective marketing.

Module web page

Module aims

This module aims to provide students with an introduction to the theory and practice of marketing within a service context. It will allow them to develop an understanding of the relevance of marketing to their operation and to develop appropriate marketing strategies within a university careers service, placement unit, volunteer centre or other department.

Outline syllabus

This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.

Marketing definitions.
Service marketing.
Linking service marketing and career development theories.
Marketing environment.
Segmenting markets.
Marketing information and research.
The marketing mix.
Strategy Implementation.

Learning outcomes

By the end of the module, students should be able to:

  • Demonstrate knowledge and understanding of service marketing and how this can be integrated with career development theories
  • Critically evaluate marketing activities within their service context with reference to theory and practice
  • Identify proposals to implement effectively improvements to marketing activities within their service context
  • Present material in clear written form by identifying, analysing and applying key texts and practices using appropriate and adequate structure, spelling, grammar, syntax, length and referencing

Indicative reading list

Reading lists can be found in Talis

Specific reading list for the module

Subject specific skills

Demonstrate knowledge and understanding of service marketing and how integrates with career development theories;
Critically evaluate marketing activities within their service context with reference to theory and practice;
Identify proposals to implement effectively improvements to marketing activities within their service context.

Transferable skills

Present material in clear written form by identifying, analysing and applying key texts and practices using appropriate and adequate structure, spelling, grammar, syntax, length and referencing.

Study time

Type Required
Other activity 30 hours (15%)
Private study 170 hours (85%)
Total 200 hours

Private study description

Use of online materials, reading, self-reflection, and engaging with others.

Other activity description

Engagement with materials provided via a virtual learning environment supported by online module reading and webinar support.

Costs

No further costs have been identified for this module.

You must pass all assessment components to pass the module.

Assessment group A3
Weighting Study time Eligible for self-certification
Assessment component
Work-based Project 100% No

Marketing Project

Reassessment component is the same
Feedback on assessment

Webinar and forum feedback on formative assessment tasks Written feedback on summative assessment

Courses

This module is Optional for:

  • Year 1 of TCES-L550 Postgraduate Taught Career Education, Information and Guidance in Higher Education

This module is Core option list A for:

  • Year 1 of TCES-L576 Postgraduate Diploma in Career Education, Information and Guidance in Higher Education
  • TCES-L550 Postgraduate Taught Career Education, Information and Guidance in Higher Education
    • Year 1 of L550 Career Education, Information and Guidance in Higher Education
    • Year 1 of L576 Career Education, Information and Guidance in Higher Education

This module is Core option list B for:

  • Year 1 of TCES-L550 Postgraduate Taught Career Education, Information and Guidance in Higher Education
  • TCES-L551 Postgraduate Taught Management of Student Work Experience
    • Year 1 of L551 Management of Student Work Experience
    • Year 3 of L551 Management of Student Work Experience
    • Year 4 of L551 Management of Student Work Experience
    • Year 5 of L551 Management of Student Work Experience
    • Year 6 of L551 Management of Student Work Experience

This module is Option list A for:

  • Year 1 of TCES-L551 Postgraduate Taught Management of Student Work Experience