WM9Q3-15 Strategic Management and Organisational change
Introductory description
SMOC will introduce students to the philosophy of Business Excellence. By doing so, they will embark on a journey of exploration and understanding of the fundamental concepts that underpin non-prescriptive approaches to achieving sustainable excellence in an organization. Excellence in a business context is a combination of internal excellence in how things are done (enablers) leading to outstanding business performance (results).
Excellence is recognised worldwide through awards such as the EFQM global award, the Baldrige Award and the Deming Award as well as multiple national awards that are based on these.
Module aims
To give students a thorough grounding in the EFQM 2025 model (a key theme of the course, and in preparation for subsequent modules), This module has particularly focus on Strategic and Cultural aims of the Model (The direction elements) and the methods to achieve these, it looks in greater depth at these . It aims to to introduce them to Quality thinking and Quality Management approaches throughout all functions in a business. The contribution of the quality Gurus is examined as part of this, in particular the students are introduced to the most influential Guru, W Edwards Deming, and challenged to examine the ongoing applicability of his teachings
Outline syllabus
This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.
Introduction to creating and sustaining strategic business excellence through adopting a recognised global Excellence Model
Fundamental concepts of excellence related to all aspects of operation in manufacturing or service organizations.
W Edwards Deming's influence on Quality thinking including his System of profound knowledge.
Key principles and practices of organizational improvement including alignment with ISO standards .
Measurement of results in order to continuously improve using the RADAR approach
Benchmarking.
Comparison of alternative excellence models against EFQM.
Self-assessment approaches
Learning outcomes
By the end of the module, students should be able to:
- Analyse how aspects of organizational performance could be developed towards excellence , justifying the approaches that you have proposed
- Justify how the EFQM excellence model could guide the development of organizational performance.
- Critically assess how Deming’s System of Profound Knowledge and his 14 Points for Management could support organizational development.
- In teams, critically discuss how, and to what extent, quality based standards are able to capture and embed practice excellence in organisations.
Indicative reading list
Highly Recommended Reading
The fifth discipline: the art and practice of the learning organization
Book by Peter M. Senge c2006 [Rev. and updated] recommended
Total Organizational Excellence
Book by John S Oakland 2001 1st ed recommended
Out of the crisis
Book by Deming, W. Edwards 2000 1st MIT Press ed recommended
Assessing business excellence: a guide to business excellence and self-assessment
Book by Leslie J. Porter; S. J. Tanner 2004 2nd ed recommended
Organization development: a process of learning and changing
Book by W. Warner Burke; Debra A. Noumair 2015 Third edition recommended
View reading list on Talis Aspire
Subject specific skills
Understand how non-prescriptive management models help organizations to measure and
improve their progress on the path to sustainable excellence, Understand the concepts that
underpin sustainable excellence, Understand the relationships between enabling activities and
organizational results, Understand the operational aspects of various excellence models. Understand the influence of Quality thinking and Quality standards on organisations in the post war era.
Transferable skills
Communication, critical thinking, working with others, problem solving, information literacy,
numeracy, digital literacy, ethical values, intercultural awareness, professionalism, organizational
awareness
Study time
| Type | Required |
|---|---|
| Lectures | 20 sessions of 1 hour (13%) |
| Seminars | 10 sessions of 1 hour (7%) |
| Online learning (independent) | 30 sessions of 1 hour (20%) |
| Private study | 30 hours (20%) |
| Assessment | 60 hours (40%) |
| Total | 150 hours |
Private study description
Reading as directed from the reading list. In addition a set non-marked presentation on AI in decision making will require private study
Costs
No further costs have been identified for this module.
You must pass all assessment components to pass the module.
Assessment group A
| Weighting | Study time | Eligible for self-certification | |
|---|---|---|---|
Assessment component |
|||
| Set Assignment | 80% | 48 hours | Yes (extension) |
|
Specific question assessing the knowledge of concepts in Creating business excellence |
|||
Reassessment component is the same |
|||
Assessment component |
|||
| Team review of recognised approaches and/or standards | 20% | 12 hours | No |
|
Students are allocated to groups in class and given a SMOC topic to research which they present in class. The presentation is given by all the team in turn and therefore slides allocated to individuals each of which has appropriate notes. References are included in final slides. The content is provided to the assessor alongside a reflection by students on their own and colleagues contributions to the exercise and areas for improvement. This part is peer reviewed |
|||
Reassessment component |
|||
| Reflective review of recognised approaches/standards that can be applied to support creation of business excellence | No | ||
|
Reflective piece on teamwork activities (which will be recorded provided student agreement is given in line with GDPR to help the reassessment students) , reflecting upon recognised approaches and/or standards that can be applied to support creation of business excellence. |
|||
Feedback on assessment
Feedback via approved feedback form and script or presentation annotation on Tabula
Anti-requisite modules
If you take this module, you cannot also take:
- WM9PK-15 Creating Business Excellence
There is currently no information about the courses for which this module is core or optional.