WM9F8-15 Quality, Reliability and Maintenance
Introductory description
Product and service quality are key factors in the success of a business in terms of customer satisfaction, reduction in cycle time and costs, elimination of error and rework and thus improving profitability and competitiveness This module provides the opportunity to learn about the quality management theories and practice and to develop skills in the application of key quality and reliability tools and techniques. The module also develops student knowledge of maintenance methods in order to assess how to optimize product and service availability and introduces the concept of equipment asset management.
Module aims
To develop the skills and knowledge of Quality, Reliability and Maintenance by: critically evaluating Quality Management methodologies and tools, capturing customers' requirements using Quality Function Deployment, exploring design for reliability concepts and techniques such as Failure Modes and Effects Analysis, Reliability Testing and Fault Tree Analysis, critical evaluation of maintenance methods and the thus the importance of equipment asset management to any business organisation.
Outline syllabus
This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.
- Introduction to Quality, Reliability, and Maintenance concepts
- Comparison of Quality Management philosophies (in-module assessment)
- Application of Quality Tools – SPC and Root Cause Analysis
- Application of Reliability and Maintenance tools - FMEA, FTA, RBD
- Reliability Testing approaches – ALT, HALT, ESS, HASS
- Measuring quality and reliability using process capability and MTBF
- Maintenance Methods and applications including RCM, TPM and CBM
- Application of Kano and QFD for capturing customer requirements
- Design for Six Sigma concepts
- Equipment Asset Management and ISO55000
Learning outcomes
By the end of the module, students should be able to:
- Develop a critical understanding of Quality Management theories
- Reflect on how analytical techniques can be used to ensure Quality and Reliability.
- Develop a conceptual understanding of maintenance philosophies.
- Investigate the role of equipment asset management in an engineering business
- Evaluate how quality, reliability and maintenance tools are applied to aid customer satisfaction
Indicative reading list
As an indicative list, we are providing the existing Talis link for the 10 credit version of this module:
https://rl.talis.com/3/warwick/lists/B820A953-783D-60A7-A22F-29C16A34F57A.html?lang=en-GB&login=1
When a new Talis link has been generated for 22/23, this entry will be updated to provide that Talis link instead of this indicative list link.
Subject specific skills
Knowledge, critique and practical application of quality management methods and quality tools, reliability tools, maintenance methods and concepts and use of equipment asset management.
Transferable skills
Verbal and written communication, presentation, teamwork, reflective practice, adaptability, leadership, terminology literacy.
Study time
| Type | Required | Optional |
|---|---|---|
| Lectures | 6 sessions of 1 hour (5%) | |
| Practical classes | 24 sessions of 1 hour (18%) | |
| Online learning (scheduled sessions) | 22 sessions of 1 hour (17%) | |
| Online learning (independent) | 6 sessions of 1 hour (5%) | 6 sessions of |
| Private study | 12 hours (9%) | |
| Assessment | 60 hours (46%) | |
| Total | 130 hours |
Private study description
No private study requirements defined for this module.
Costs
No further costs have been identified for this module.
You must pass all assessment components to pass the module.
Assessment group A1
| Weighting | Study time | Eligible for self-certification | |
|---|---|---|---|
| Post-Module Assignment | 80% | 50 hours | Yes (extension) |
|
3200 words essay |
|||
| Quality Management Review | 20% | 10 hours | No |
|
group mini-project reviewing Quality Management theories |
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Feedback on assessment
In class debrief of performance on in-module activity; written feedback will be provided in a
report for all Post Module assignments.
Courses
This module is Core for:
- Year 1 of TWMS-H1S3 Postgraduate Taught Engineering Business Management (Full-time)