Introductory description

This module will focus on leading and building engagement in a variety of organisational contexts. While hospital staff often actively work together in teams for both patient care and improvement activities, many healthcare settings involve much more independent working. Opportunities for direct interaction during the working day are fewer, and the setting provides a very different challenge for leaders. Staff who are truly engaged with the vision of their service will deliver services of the highest quality no matter what circumstances they are in,, or whether they hold a clinical or executive position.

Module web page

Module aims

Outline syllabus

This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.

The outline syllabus gives an indication of the sort of topics that will be covered in the module.

1. What is engagement?

• How to recognise engagement
• Key drivers of engagement (Pink – Autonomy, Mastery, Purpose, Covey – 4 Cores of Trust)
• Key factors that harm engagement

1. Benefits of engagement

• Increased discretionary effort
• Decreased staff turnover
• Better adherence to values and processes

1. Evaluating engagement

• Annual all staff survey
• Pulse surveys
• Informal observation

1. Vision and values

• Creating a vision
• Agreeing a purpose
• Creating shared values

Learning outcomes

By the end of the module, students should be able to:

• Appraise their strengths and development areas as leaders of people.
• Critically evaluate key models of staff engagement.
• Assess engagement levels in their teams.
• Create an inspiring vision and build a culture of shared values and trust within their teams.

Interdisciplinary

Healthcare Leadership is usually considered to be a single discipline. However, this module / course draws on the expertise from 3 distinct areas within the University (Medical School, Business School and Manufacturing Group). It is therefore certainly inter-departmental, and many will consider it to be interdisciplinary.

International

The course will recruit from (and be delivered in) multiple territories, with content tailored to the students’ own territories.

Subject specific skills

Ability to analyse levels of engagement and motivation.
Understanding of shared vision and shared values.
Understanding of organisational culture in healthcare.

Transferable skills

Improvement of a range of transferable skills, including:

• Written communication
• Oral communication
• Organisation & time management
• Independence & initiative
• Teamwork