Introductory description

Communication plays a central role in business and most, if not all, professions. This module will
introduce you to some theoretical approaches, models and concepts that will help you understand
the complexities of professional communication in different socio-cultural contexts. Drawing on a
wide range of authentic examples that occurred in different workplaces around the world, we will
identify, describe and analyse different types of communication in various professions by using
different analytical and theoretical frameworks and approaches.

Module web page

Module aims

Outline syllabus

This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.

• What is professional communication?
• Genres of professional communication
• Workplace culture
• Culture and politeness
• Identities at work
• Gender at work
• Conflict at work
• Applications and implications

Learning outcomes

By the end of the module, students should be able to:

• - Demonstrate in-depth knowledge and understanding of theoretical conceptualisations and models of professional communication - Identify and analyse different types of professional communication and their function in different contexts, and apply this knowledge to case studies and concrete examples- Critically evaluate theories, concepts and research findings and then draw informed conclusions- Relate theoretical models and concepts to different authentic examples of professional communication - Analyse different types of professional communication in different socio-cultural contexts

Indicative reading list

(a) Dainton, M. and Zelley, E. D. (2005). Applying Communication Theory for Professional Life: A Practical Introduction.CA: Sage Publications
(b) Gunnarsson, Britt-Louise (2009). Professional Discourse. London: Continuum.
(c) Littlejohn, S.W. and Foss, K. A. (eds.) (2009). Encyclopedia of Communication Theory. CA: Sage Publications
(d) Mehrabian, A. (2009). Non-verbal Communication. New Jersey: Transaction Publishers
(e) O’Sullivan, T., Hartley, J., Saunders, D. and Fiske, J. (1983) Key Concepts in Communication. London: Methuen & Co. Ltd
(f) Rosengren, K. E. (2006). Communication: an introduction. London: Sage Publication.
(g) Schnurr, Stephanie (2013). Exploring Professional Communication. Language in Action. Abingdon: Routledge.

International

This module equips students with the skills to research and work in workplaces around the world. It thereby also contributes to the development of their intercultural competence.

Subject specific skills

• Analyse different types of professional communication in different socio-cultural contexts.

Transferable skills

• Communicate clearly and contribute effectively to discussions
• Work collaboratively in teams
• Read academic papers effectively
• Communicate ideas effectively in writing, using appropriate wording and structure
• Work independently
• Plan and manage time and workload to meet deadlines