Introductory description

This module demonstrates how quality is an integral part of all functions in a business, for both manufacturing and service organisations. It shows how the philosophies, systems, processes and people aspects of quality management contribute to improvements in quality in organisations, increased customer satisfaction and reduced costs.

This module demonstrates how quality is an integral part of all functions in a business, for both manufacturing and service organisations. It shows how the philosophies, systems, processes and people aspects of quality management contribute to improvements in quality in organisations, increased customer satisfaction and reduced costs.

Module aims

Outline syllabus

This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.

Management for Quality
Economics of Quality
Variation in Processes and SPC
Product Safety, Reliability and Implications
Quality Standards and Frameworks
Quality Improvement Philosophies and Approaches including Lean & Six Sigma
Design for Quality
Quality Function Deployment (QFD)
Quality Culture and Behaviours

Learning outcomes

By the end of the module, students should be able to:

• Demonstrate appreciation of a wider perspective on quality and quality management in an organisation.
• Discuss the implications of philosophies such as zero defects and continuous improvement.
• Outline the company-wide accountabilities and systems necessary to achieve the required quality.
• Critique the philosophies and practicalities of designing for quality versus improving quality.
• Discuss the importance of safety, reliability and product liability matters relating to quality.
• Assess and apply quality improvement tools, techniques and frameworks to various business situations.

Indicative reading list

Reading lists can be found in Talis

Specific reading list for the module

Subject specific skills

Understand how non-prescriptive management models help organizations to measure and
sustainably improve the quality of products and services, Understand the concepts that underpin
the achievement of quality, Understand the potential impact of poor quality performance,
Understand the application of various quality tools and techniques.

Transferable skills

Communication, critical thinking, working with others, problem solving, information literacy,
numeracy, digital literacy, ethical values, intercultural awareness, professionalism, organizational
awareness, critical reflection.