IB9S5-10 Operations Management
Introductory description
Everyone is an operations manager. All of us manage resources and produce some mixture of goods and services. This module, therefore, looks at what we are all involved with, so even though the main focus on this module is on the operations function in large organisations, many of the ideas it contains can be applied at a level far closer to our own personal activity.
Module aims
The module is intended as an introduction to operations management in both service and manufacturing organisations. Its intention is to provide the building blocks of those basic principles which are broadly applicable to most organisations (though some parts of the module are specific to certain types of operation).
Specifically, the objectives of the module are:
- To introduce those main performance objectives of operations which are applicable to all types of organisation
- To examine the activity areas in which operations managers are involved To provide examples which illustrate the principles of operations in a practical context.
Outline syllabus
This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.
Topic themes:
Introduction to Operations Management;
Performance Objectives;
Capacity and Supply;
Process and Layout Design;
Process Improvement;
Planning, Monitoring and Control.
Learning outcomes
By the end of the module, students should be able to:
- Demonstrate an understanding of the main critical works in operations management.
- Demonstrate an understanding of organisational and strategic context within which operations managers function.
- Demonstrate an understanding of processes, their design and management.
- Demonstrate an understanding of product and service design.
- Demonstrate an understanding of concepts relating to the management of supply and demand in operations networks.
- Demonstrate an understanding of principles and methods used in the improvement of product and service operations.
- Critically analyse case studies to propose potential business solutions as they relate to operations management.
- Challenge a variety of concepts and models.
Indicative reading list
Slack, N., A. Brandon-Jones, R. Johnston, R. and A. Betts (2015) Operations and Process Management (4th edn), Harlow: Pearson.
Hayes, R., G. Pisano, D. Upton and S. Wheelwright (2004) Pursuing the Competitive Edge Chichester: Wiley.
Subject specific skills
Demonstrate an awareness of practical managerial issues in operations management, as well as some generic solutions.
Apply concepts and techniques in a variety of settings and for a range of products and services.
Transferable skills
Demonstrate problem solving skills developed through analysing business problems in cases.
Demonstrate written communication skills developed through the individual assessment.
Study time
| Type | Required |
|---|---|
| Lectures | 4 sessions of 7 hours 30 minutes (30%) |
| Private study | 28 hours (28%) |
| Assessment | 42 hours (42%) |
| Total | 100 hours |
Private study description
Private Study to include preparation for lectures.
Costs
No further costs have been identified for this module.
You do not need to pass all assessment components to pass the module.
Assessment group A3
| Weighting | Study time | Eligible for self-certification | |
|---|---|---|---|
Assessment component |
|||
| Group Presentation (10 CATS) | 20% | 8 hours | No |
Reassessment component is the same |
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Assessment component |
|||
| Individual Assignment (10 CATS) | 80% | 34 hours | Yes (extension) |
Reassessment component is the same |
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Feedback on assessment
Assessments are graded using standard University Postgraduate Marking Criteria and written feedback is provided. Feedback for individual essays includes comments on a marksheet. Overall percentage marks are awarded for examination performance and general examination feedback is provided to the cohort.
Post-requisite modules
If you pass this module, you can take:
- IB9KQ-10 Operations Advantage
- IB9GJ-10 Operations Advantage
Courses
This module is Core for:
- Year 1 of TIBS-N1Q1 Postgraduate Business Administration (Executive) London
- Year 1 of TIBS-N1Q4 Postgraduate Business Administration (Executive) London
- Year 1 of TIBS-N1Q5 Postgraduate Business Administration (Executive) London
- Year 1 of TIBS-N1PW Postgraduate Taught Business Administration (Distance Learning)
- Year 1 of TIBS-N1Q2 Postgraduate Taught Business Administration (Distance Learning)
- Year 1 of TIBS-N1Q9 Postgraduate Taught Business Administration (Distance Learning) London
- Year 1 of TIBS-N1P9 Postgraduate Taught Business Administration (Executive)
- Year 1 of TIBS-N1Q3 Postgraduate Taught Business Administration (Executive)