ES91L-10 Process Improvement using Six Sigma
Introductory description
The module aims to enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders. In particular it focuses on the reduction of waste, variability and associated costs through Six Sigma approaches.
Module aims
The module aims to enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders. In particular it focuses on the reduction of waste, variability and associated costs through Six Sigma approaches.
Outline syllabus
This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.
- Linking improvement activities to customer satisfaction and company policy and strategy.
- The importance of customer-focused, process-oriented improvement approaches
- Six Sigma Define, Measure, Analyse, Improve, Control methodology and associated tools.
- The significance for business performance of waste and variability in processes.
- Supplier-Input-Process-Output-Customer analysis to establish key contributors to process performance.
- Waste analysis and reduction techniques including the seven wastes, quality costs and cause and value adding analysis.
- Variability reduction techniques such as SPC and Taguchi Methods.
- Measurement of process performance.
- Measurement systems capability.
- Human aspects of improvement activities.
- Setting-up, running and evaluating improvement projects.
Learning outcomes
By the end of the module, students should be able to:
- Synthesising the fundamental concepts of variability and waste reduction and critiquing approaches to improvement.
- Critical analysis of business process performance and the impact of waste and variability.
- Applying a structured improvement process and appropriate methodologies and tools.
- Recognising and evaluating the financial and business implications of options and actions.
- Recognising and managing the human aspects of process improvement.
- Planning and managing change projects to deliver company policy and strategy.
Indicative reading list
Six Sigma, Knowles, G. (2011) Bookboon ISBN: 978877681852-4
Quality Management, Knowles, G. (2011) Bookboon ISBN: 978877681875-3
Six Sigma Practitioners Guide to Data Analysis, Wheeler, D.J. (2010) SPC Press
ISBN: 9780945320715
The Six Sigma Way, Pande, P.S., Neuman, P., Cavanagh R.R. (2014) MacGraw-Hill ISBN: 9780945320715
The Six Sigma Handbook, Pyzdek, T. & Keller, P. (2018) MacGraw-Hill Education ISBN: 9781260121827
Quality Management for Operational Excellence, Goetsch, D.L. & Davis, Davis, S. (2016) Pearson ISBN: 9780133791853
View reading list on Talis Aspire
Subject specific skills
Variation reduction using process control, experimental design, data analysis, process improvement using DMAIC system, customer focus, waste reduction, benefit evaluation, improvement initiative design & conduct, Lean, Six Sigma
Transferable skills
Analytical skills, numeracy, team working, reflective practice, communications skills, research skills
Study time
| Type | Required |
|---|---|
| Lectures | 15 sessions of 1 hour (15%) |
| Seminars | 25 sessions of 1 hour (25%) |
| Online learning (independent) | 2 sessions of 1 hour (2%) |
| Other activity | 58 hours (58%) |
| Total | 100 hours |
Private study description
No private study requirements defined for this module.
Other activity description
8 hours of guided group and independent study,
Case Study Group work, group assessment and presentations and 50 hours of self-directed study leading to post-module assignment.
Costs
No further costs have been identified for this module.
You do not need to pass all assessment components to pass the module.
Assessment group A2
| Weighting | Study time | Eligible for self-certification | |
|---|---|---|---|
Assessment component |
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| Assessed work as specified by department | 100% | Yes (extension) | |
|
In-module oral group presentation (2x15%) & |
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Reassessment component |
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| Assessed work as specified by department | Yes (extension) | ||
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100% post module assignemnt |
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Feedback on assessment
Marks returned for the in-module assessments and mark & written feedback given on the written post module assignment.
In module assessment feedback
During the module immediate formative oral feedback is provided on the in-module presentations. This focuses on the content of the presentations, and how this has achieved the learning outcomes of the module. The Marks are included in the feedback given on the written post module assignment with written comments reflecting the verbal comments provided earlier.
Written assignment feedback
Written feedback of a minimum of 250 words is provided for the written post module assignment using the WMG feedback template within 20 working days after the date of submission. This feedback will be focussed upon the strengths and weaknesses of the work with regard to the module learning outcomes and the post-module assignment marking guidelines. Suggestions for improvement will also be provided. Marks returned for in-module assessment and for written assignment.
Courses
This module is Core for:
- Year 1 of TESS-H10Z Postgraduate Taught Management for Business Excellence
This module is Option list A for:
- Year 1 of TESS-H1PU Postgraduate Taught International Technology Management
This module is Option list B for:
- Year 1 of TWMS-H1Y8 Postgraduate Taught Service Management and Design